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AI Business Process Automation

AI assistants on your own accounts for support, marketing and design, engineering, operations and shared-services work. We train your team.

Book a diagnosis conversation See how it works

Most organisations don't need another system. They need the routine work inside the systems they already have to take less of their people's time. We set up AI assistants that do that work on your own Grok Bot and Microsoft 365 accounts, under rules your team agrees. By default, a person approves anything that goes out. Then we train your team to run them.

The work that slows teams down

Repetitive email and document work. Approvals and follow-ups that wait on someone's inbox. Reports compiled by hand. Knowledge that sits with a few people, so everyone else has to ask. Support replies that read differently depending on who answered. None of it is difficult. It simply takes time that your team would rather spend on work that needs their judgement.

What we automate

These are the areas we run on our own setup, so we know where assistants help and where they need a person beside them.

Design, content and marketing workflows

Poster and image design, short videos, social media planning and management, briefs and copy, campaign plans and more. Assistants prepare the work and, by default, your team approves it before anything is published.

Tech support triage and resolution

First-line triage, verification and drafted replies from your approved knowledge, with clear routing when a case needs to be escalated.

Developer productivity and code assistance

Planning, code review support, test runs and status updates, so your engineers spend more of their time on the work itself.

On-demand operational answers for the team

Quick answers drawn from your own documents and systems, plus daily briefs and follow-ups, so fewer questions wait on one person.

For shared services: the same approach extends to HR, finance and admin, covering onboarding, claims, reminders, reports and filing.

Why it's different

  • It runs on your own accounts. Your Grok Bot and Microsoft 365 accounts, not ours, so you keep ownership and control, with no lock-in to us.
  • People stay in control. Assistants draft and, by default, people approve anything that goes out.
  • It fits how your team actually works. We map the workflow first, then automate what deserves automating, and we train your team to run it.

We run on it ourselves

We run our own operations on this same setup, day to day, and we recommend from that experience.

Trust and safety

  • Your accounts, your control. Assistants work inside accounts your organisation owns. You decide who has access, including us.
  • Least-privilege access. Each assistant gets only the access its workflow needs.
  • Approval before anything goes out. We set workflows up so a person approves anything outbound before it is sent.
  • Built around your PDPA obligations. We map the personal data each workflow touches, keep its access to what is needed, and work within your organisation's data policies.

A good fit when

  • You run an SME or mid-size organisation and your team loses hours to repetitive admin
  • You run shared services, such as HR, finance, admin or support, across several companies or branches
  • You want AI working inside the tools your team already uses, not another system to learn

How it works

  1. Step 1

    Diagnosis

    A conversation and a short review of how the work flows today, so we can find the workflows that are worth starting with and the ones that are not.

  2. Step 2

    Setup

    We configure the assistants, connect your Microsoft 365, write the working rules they follow, and test everything with your team before it goes live.

  3. Step 3

    Training

    Hands-on sessions so your team can run the assistants, adjust them and add to them, without needing to call us.

  4. Step 4 (optional)

    Managed service

    If you would like us to stay close: ongoing tuning, new workflows as your needs change, and regular check-ins with your team.

How an engagement works

One-time engagement
Diagnosis, setup and training. You finish with working assistants and a team that knows how to run them.
Managed service
Everything in the one-time engagement, followed by ongoing tuning, new workflows and regular check-ins. Your choice, not a lock-in.
Pricing
On request. Every organisation starts from a different place, so we would rather understand yours first.
Your accounts throughout
Everything runs on accounts your organisation owns and controls, so you decide who has access, including us, and there is no lock-in.

Frequently asked questions

Do we need new software?

You don't need a new business system. You'll need your own Grok Bot plan plus a Microsoft 365 business account. The assistants run on those, so your team keeps working in the tools it already uses.

Whose accounts does it run on?

Yours. The assistants run on your organisation's own Grok Bot and Microsoft 365 accounts, not on ours. You keep ownership and control of those accounts and the data in them, and there is no lock-in to us.

What happens to our data?

It stays in accounts your organisation owns and controls, and the providers handle it under the terms of your own Grok Bot and Microsoft 365 plans. We give each assistant only the access its workflow needs, set workflows up so a person approves anything that goes out, and help you map which personal data each workflow touches. Your organisation remains responsible for personal data under Malaysia's Personal Data Protection Act (PDPA), and we work within your policies. We don't replace your legal or compliance advice. Where we need access during setup or the managed service, it is limited to what the work needs, and you can remove it at any time.

How long does setup take?

It depends on how many workflows you start with and how your Microsoft 365 is set up today. We talk it through in the diagnosis conversation and agree the plan with you, rather than guess on a first call.

Can our team change it later?

Yes, and that is the point of the training. Your team learns to adjust the working rules and add new workflows themselves. If you would rather we handle it, the optional managed service covers that.

Not sure which work to hand over first?

Book a diagnosis conversation

We'll help you find the right place to start, and tell you honestly if we can't help.

Or email us instead